Creating happy clients and customers is the key to growing your business. Happy customers are loyal customers, and they become the most powerful ambassadors of your business. So, how do you make and keep your customers happy? It comes down to a simple formula: Happiness = Expectations In any given situation your happiness is dictated by the reality of the…
Have you ever ask yourself why you want to avoid challenges? Why do you see challenges as something wrong ahead of you? Our lives tend to be pretty busy. They’re riddled with never-ending to-do lists, depicted in the form of packed calendars, and punctuated by endless odd circumstances. Because life is generally so crazy, we often seek ways to inject…
COVID-19 has had a huge effect on the economy, with several companies permanently changing the way they operate. Salespeople have been particularly impacted, with many struggling to close new deals and meet their sales goals during the pandemic. If, like them, your business development has stalled during COVID-19, then it could be your sales strategy that’s holding you back. Building an effective sales strategy is about…
In Germany we have a saying, ”totgeglaubte leben länger”. In Movies, they often say, “The King is dead. Long live the King.” Those two statements describe quite well the situation in the event industry since March 2020. A few fast facts: The meeting industry supported 3,2 million jobs in Europe in 2019 The global events industry size was valued at 1,300 billionUSD in…
For many companies, 2020 has been like navigating uncharted waters. Businesses have faced rapidly changing customer and employee expectations precipitated by recent events, which have accelerated several key customer service trends. Key amongst the trends that are on their way to becoming reality is digitalisation, which businesses will have to treat as mainstream. They must be prepared to deal with…
When I talk with entrepreneurs, I always hear about the idea, the team behind and how they will affect the market. One question, I never get a proper answer for: How will you sell your product/idea? Distribution is key for any successful business. Without a good salesperson in your team you will never succeed. The salesperson is today looked upon…
Corona has hit the world hard! Almost every country is in lockdown, and my guess is that this is just the tip of the iceberg. When Asia and Europa have overcome the crisis, we will have to turn our attention to Africa. Corona will be part of our lives for the remainder of 2020 and probably even longer, until we…
To have the right employee can be extremely essential to a company. If an employee isn’t doing the job as he or she should, it can cause huge consequences regarding the economy and other aspects in a company. I think it’s paramount that employees are self-propelled and independent in their work. You don’t want to spend too much time helping an…
One thing is for sure, we Europeans have a real need to “do good” for people in the Third World (as we call it). There’s not a country which has not had a big live donation TV show, where people donate millions to help poor families in the Third World. In addition to this, many people make a monthly donation…
Vor 30 Jahren sind meine Eltern af die Strasse gegangen um für Freiheit und gegen ein System zu demonstrieren. Ein Kampf der so wichtig war, dass mein Vater nicht einmal an der Geburt seines Kindes teilnahm. Diese Generation kämpfte nicht nur für sich. Sie kämpfte auch für die kommende Generation, die in einem freien und geeinten Deutschland aufwachsen sollte. Diese…